Dear Tenants,                                        March 13, 2020

Due to the recent outbreak reported in Herkimer County as well as guidelines presented by New York State Department of Health, the Center for Disease Control (CDC) and Centers for Medicare & Medicaid Services (CMS), The Community at Sunset Wood will be making the following program & service changes effective Friday, March 13, 2020 at 8:00 am:

·      All internal events and gatherings are cancelled until further notice

·      We will be delivering meals to your rooms instead of opening the dining room until further notice

o  Please call the kitchen phone number (315) 796-5141 to place your order

·      Housekeeping services will be allocated to common areas in order to contain any breach of our community

o  Therefore, starting Monday, March 16, 2020 housekeeping will not be entering units unless approved by special request

o  If you have an emergency for housekeeping, please call the front office to make a special request which will be fulfilled during your normal housekeeping time slot

·      Although we know it may not be totally possible, we urge you to stay in your unit as much as possible for the next two weeks for your own safety

·      As a staff, we will be recommending the practice of “social distancing,” which is attempting to remain at least 6-feet from your neighbor – we urge you practice this as well.

Please know that we are making these changes in order to protect both you and our community, from potential infection. Our demographics have been the most negatively impacted by this virus which is cause for extra concern.

In the end, we are not able to “tell you what to do” when staff not here. However, the containment of this virus will rely on YOU making good decisions not to put yourself in harm’s way. Keep in mind that although you may be worried about this virus, your neighbor might be due to a wide array of conditions this virus is prone to attacking.

Please continue to exercise proper hand washing with soap and other universal preventative actions such as covering your cough, sneezing into your elbow or tissue (throw away tissue), avoid touching your eyes, nose, mouth, while continuing to clean and disinfect frequently touched objects and surfaces in your home.

Thank you for your support and understanding as we balance proactive measures of caution and timely communication.

If you have any questions, comments or concerns please give me a call the front office.

Respectfully,

Dominick M. Manfredo

Executive Director / CEO